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Home > For Patients & Visitors > Billing & Insurance > Financial Assistance
We understand that not everyone has insurance coverage or the means to pay for their healthcare services – we are here to help.
The physicians and staff at Rutland Regional Medical Center are committed to providing patients, families and the community with exceptional medical care in a warm and caring environment. We understand that not everyone has insurance coverage or the means to pay for their health care services.
During Fiscal Year 2024 Rutland Regional provided $7.8 million in Financial Assistance to patients with financial need.
We are committed to providing financial assistance to those that have had medically necessary services and are either uninsured, underinsured, ineligible for any government healthcare insurance programs, or may be under some sort of financial hardship. Eligible Financial Assistance Program patients will have their Rutland Regional healthcare bills completely covered or reduced.
Once your application is approved, the Financial Assistance Program we will cover services 240 days from the first billing statement you received and will be effective for one year, after which a new application is required. Any patient payments made during this time will be refunded.
The Financial Assistance Program covers emergency and medically necessary services billed by Rutland Regional Medical Center such as inpatient and hospital medicine services or outpatient services such as x-rays, lab services, and emergency services. It also covers any medical services billed by Rutland Regional clinic services to include:
The Financial Assistance Program does not include fees charged to patient for:
Reading X-rays or other Diagnostic Imaging exams done by Rutland Radiologists, Inc.
Review and assessment of Lab and Pathology work
Professional Services at Foley Cancer Center from The University of Vermont Medical Center or Allan Eisemann, MD
Durable medical equipment (DME) and RRMC Pharmacy prescriptions
Some private or primary care providers who see patients in the hospital will issue bills for that care
A “Provider-Based” or “Hospital Outpatient Clinic” refers to services provided in hospital outpatient departments that are clinically integrated into a hospital. The clinical integration allows for higher quality and seamlessly coordinated care. “Provider-Based” status is a Medicare status for hospitals and clinics that meet specific Medicare regulations and requires that we bill Medicare in two parts – one bill for the physician service, and another bill for the hospital/facility resources and services.
Ask when scheduling your appointment. “Provider-Based” clinics will have signage reflecting that the clinic is a department of Rutland Regional Medical Center and indicates you are walking into a department of the Hospital.
If you have questions, please contact Patient Financial Services at 802.747.1751 or toll free at 877.233.4561, or visit the Financial Counselors who are adjacent to the Patient Access Department in the main Hospital building. For patient estimates, please contact the Financial Counselors at 802.747.1648. If you already have received services and have questions pertaining to your statement, please call the telephone number referenced on your bill.
You can contact a Patient Financial Services Representative at 802.747.1751 or toll-free at 877.233.4561 to discuss available options.
Not all providers participate in our Financial Assistance Program. The following link shows a list of those who do participate. We understand this process can be confusing, but we are here to help. Please call us at 802.747.1648 with any questions or for assistance.
Find a list of providers who participate in our Financial Assistance Program
Our program is based upon the Federal Poverty Level Guidelines and eligible patients must pass both an income and assets test to qualify.
Note: Applicants may be denied when liquid assets are more than 400% of the FPL
If you feel you are eligible and would like an application, assistance in completing the application or general questions about your bill, you may contact the following:
Government Healthcare Insurances
The State of Vermont offers Medicaid and Dr. Dynasaur health insurances for those individuals that live in Vermont. Eligibility for these plans is based on household income, family size, age, and other factors. For more information on whether you would qualify for one of the plans offered by the State of Vermont, visit the Green Mountain Care website or call 800.250.8427 business days, Monday-Friday, 8am-8pm and Saturday, 8am-1pm.
Vermont Health Connect offers health plans for Vermont individuals, families, and small businesses. The plans are offered at four levels: Platinum, Gold, Silver, and Bronze. The levels vary in the amount of monthly premium versus out-of-pocket costs and include preventative care, mental health services, and dental and vision coverage. Eligibility for these plans is based on household income, family size, age, and other factors. For information about plans available through Vermont Health Connect, visit their website or call 1.855.899.9600 business days, Monday-Friday, 8am-8pm and Saturday, 8am-1pm.
We are here to help. Speak with one of our Financial Counselors at 802.747.1648.
Rutland Regional Medical Center provides financial assistance based upon the Federal Poverty Level Guidelines. Eligible patients must pass both an income and assets test to qualify.
