Compliments & Concerns

Share a Compliment

How are we doing? We hope we've done a great job taking care of you and your family. If you agree, there are many ways in which you can extend a compliment to an individual staff member, volunteer or to a department.

• Use the Contact Us form and selecting the option to "Share a Compliment" for general compliments
• Send us a letter with your compliment! Letters can be sent to:
  • Rutland Regional Medical Center
    Attn: Patient Relations
    160 Allen Street
    Rutland, VT 05701
• Petal Award: This award offers our patients and visitors the opportunity to recognize an employee for excellence in patient care environment. If you had a great experience with an employee and want him/her to be considered for this award, please complete the Petal Award nomination form
• DAISY Award: If you have a nursing-focused compliment, consider nominating the nurse in question for a DAISY Award for Extraordinary Nurses. More information about this award and the DAISY Award nomination form can be found here

Compliments received are shared with the staff member and department, because we know it's important to receive feedback about the good things we do.

Share a Concern

If you have a concern about patient care, safety, or an overall experience, you are encouraged to contact the hospital’s Patient Relations department.

• By Mail: Rutland Regional Medical Center, Patient Experience, 160 Allen Street, Rutland, Vermont 05701
• Using our Online Form: Contact Us (select the option"Share a Concern")
• By Email: concerns@rrmc.org
• By Phone: 802.772.1978 or 802.772.2819
• In Person (by appointment): Call or email Patient Relations to request an in-person appointment

The Complaint Process

Once Patient Relations receives a concern or complaint, a Patient Experience Specialist will address it in a timely manner. Depending on the issue reported, a resolution may be immediate, or a thorough quality review process may be undertaken to help us achieve an understanding of the events leading to the concern. Patient Relations will follow up with you over the phone, in person, or in writing. All complaints will be treated respectfully and in a professional manner.

For Civil Rights Concerns: If you have concerns regarding potential discrimination or wish to file a civil rights grievance, please contact the Compliance Office at 802.747.3949.

For Privacy Concerns: Read Rutland Regional's Privacy Policy

Other Channels for Resolution of Concerns and Complaints

You may also lodge a grievance with the following governmental agencies and accrediting organization regardless of whether you have first used the hospital’s complaint process.

Hospital Complaints and Reports of Abuse of Vulnerable Adults
Vermont Department of Disabilities, Aging & Independent Living
Division of Licensing & Protection
HC 2 South, 280 State Drive, Waterbury, VT 05671-2060
802.241.0480
DLP.Vermont.gov

Complaints About Physicians and Physician Assistants
Vermont Department of Health
Board of Medical Practice
280 State Drive, Waterbury, VT 05671-8320
800.745.7371 or by email at AHS.VDHMedicalBoard@vermont.gov

Complaints About Nurses and Licensed Health Care Professionals Other Than Physicians
Vermont Secretary of State
Office of Professional Regulation
89 Main Street, Montpelier, VT 05620-3402
888.287.5006
802.828.1505

Concerns About Quality or Safety
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard, Oakbrook Terrace, IL 60181
800.994.6610 or by email

Civil Rights Complaints
U.S. Dept. of Health & Human Services
Office for Civil Rights
200 Independence Avenue, S.W., Washington, DC 20201
800.368.1019
hhs.gov/civil-rights